Frequently Asked Questions

Key information across the Gravv platform.

All
Accounts
Payments
Cards
Collections
Liquidity

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Accounts

How do we separate funds by product or feature?

Many teams create separate main accounts per product line, feature, or operational flow. This keeps balances and activity attributable without introducing separate systems or integrations.

What is the difference between a main account and a customer account?

Main accounts belong to your business and are used to manage operational funds such as revenue, payouts, card-backed balances, or longer-term holdings. Customer accounts belong to your users and reflect money they send, receive, or hold through your product. Keeping these separate helps maintain clarity around ownership and activity.

Are balances shared across accounts?

No. Each account maintains its own balance. Funds only move between accounts through explicit transfers, which keeps ownership and intent clear.

How do we track fees or revenue separately?

Teams often use dedicated main accounts for fees or revenue. Incoming funds can be routed or allocated internally so fee-related balances remain distinct from customer or operational funds

How do accounts support reconciliation?

Because every balance change is tied to a recorded movement, reconciliation becomes a matter of reviewing activity rather than reconstructing it. This applies to both customer accounts and business accounts.

Can we use accounts differently in different regions?

Yes. While the account model remains consistent, teams can apply region-specific rules or flows around accounts without changing the underlying structure.

How do accounts interact with payouts and transfers?

Outgoing transfers always reference a specific source account. This keeps it clear where funds originated and ensures balances reflect outgoing activity accurately.

Payments

What types of transfers does Gravv support?

Gravv supports four transfer types: internal transfers between Gravv accounts, external fiat transfers using local banking rails, international transfers to bank and mobile money accounts, and digital transfers between wallet addresses.

What payment rails are available for fiat transfers?

External fiat transfers use established banking rails, including ACH, Wire, SEPA, INTERAC, and Faster Payments, depending on the country and currency involved.

Do external recipients need to be added every time?

No. External recipients (bank accounts or payout destinations) are added once and stored as external accounts. Once added, they can be reused across multiple transfers.

How quickly do transfers complete?

Completion time depends on the transfer type, rail, and destination country. Local transfers typically complete faster than international or regional payouts. Status updates are provided throughout the lifecycle of each transfer

Do transfers appear in the ledger immediately?

Transfers are reflected in account balances and records as they progress. Final settlement is recorded when the transfer reaches a completed or failed state.

Cards

Are cards suitable for high-volume programs?

Yes. The system is structured to support issuing and managing large numbers of cards while keeping controls and visibility centralized

How are cards funded?

Each card is linked to an internal account. All spending draws from that account balance, keeping card spend separate from other funds such as treasury or payouts

How quickly can cards be issued?

Virtual cards are available immediately after creation. Physical cards follow standard fulfillment timelines but are managed through the same interface.

Are cards suitable for both consumer and B2B products?

If you’re planning to issue cards for a specific consumer or B2B scenario, sharing details with our sales team allows us to guide you on the most appropriate setup

Collections

Are collections real-time?

Some methods can confirm quickly, while others depend on local banking timelines. Gravv provides status tracking so your product does not need to assume timing. Your UI can show “pending” until completion is confirmed.

What collection methods are available?

Gravv supports multiple collection methods, including:

Local bank transfers
Card collections (where supported)
Mobile money collections (where supported)

Availability depends on the payer’s country and the currency being collected.

Can we restrict which collection methods are available to certain users?

Yes. Collection methods can be enabled or disabled based on your product logic, customer type, or region

Do collections support multiple destination accounts?

Each collection is routed to a single internal account. If you need to split funds, this is typically handled after settlement through internal transfers.

Liquidity

What is FX & liquidity in Gravv?

​​It’s currency exchange and settlement liquidity used to support collections, transfers, and treasury flows. It is intended for operational money movement, not trading.

How do we know which pairs are supported?

Supported currency pairs and corridors are listed in documentation and can be confirmed during onboarding based on your use case.

Is liquidity guaranteed for every currency pair?

Liquidity availability depends on the corridor, currency pair, and use case. Supported routes and behaviors are defined during onboarding and documented for clarity.

Still have a question in mind?

Contact us if you have any other questions.

Accounts

How do we separate funds by product or feature?

Many teams create separate main accounts per product line, feature, or operational flow. This keeps balances and activity attributable without introducing separate systems or integrations.

What is the difference between a main account and a customer account?

Main accounts belong to your business and are used to manage operational funds such as revenue, payouts, card-backed balances, or longer-term holdings. Customer accounts belong to your users and reflect money they send, receive, or hold through your product. Keeping these separate helps maintain clarity around ownership and activity.

Are balances shared across accounts?

No. Each account maintains its own balance. Funds only move between accounts through explicit transfers, which keeps ownership and intent clear.

How do we track fees or revenue separately?

Teams often use dedicated main accounts for fees or revenue. Incoming funds can be routed or allocated internally so fee-related balances remain distinct from customer or operational funds

How do accounts support reconciliation?

Because every balance change is tied to a recorded movement, reconciliation becomes a matter of reviewing activity rather than reconstructing it. This applies to both customer accounts and business accounts.

Can we use accounts differently in different regions?

Yes. While the account model remains consistent, teams can apply region-specific rules or flows around accounts without changing the underlying structure.

How do accounts interact with payouts and transfers?

Outgoing transfers always reference a specific source account. This keeps it clear where funds originated and ensures balances reflect outgoing activity accurately.

Payments

What types of transfers does Gravv support?

Gravv supports four transfer types: internal transfers between Gravv accounts, external fiat transfers using local banking rails, international transfers to bank and mobile money accounts, and digital transfers between wallet addresses.

What payment rails are available for fiat transfers?

External fiat transfers use established banking rails, including ACH, Wire, SEPA, INTERAC, and Faster Payments, depending on the country and currency involved.

Do external recipients need to be added every time?

No. External recipients (bank accounts or payout destinations) are added once and stored as external accounts. Once added, they can be reused across multiple transfers.

How quickly do transfers complete?

Completion time depends on the transfer type, rail, and destination country. Local transfers typically complete faster than international or regional payouts. Status updates are provided throughout the lifecycle of each transfer

Do transfers appear in the ledger immediately?

Transfers are reflected in account balances and records as they progress. Final settlement is recorded when the transfer reaches a completed or failed state.

Cards

Are cards suitable for high-volume programs?

Yes. The system is structured to support issuing and managing large numbers of cards while keeping controls and visibility centralized

How are cards funded?

Each card is linked to an internal account. All spending draws from that account balance, keeping card spend separate from other funds such as treasury or payouts

How quickly can cards be issued?

Virtual cards are available immediately after creation. Physical cards follow standard fulfillment timelines but are managed through the same interface.

Are cards suitable for both consumer and B2B products?

If you’re planning to issue cards for a specific consumer or B2B scenario, sharing details with our sales team allows us to guide you on the most appropriate setup

Collections

Are collections real-time?

Some methods can confirm quickly, while others depend on local banking timelines. Gravv provides status tracking so your product does not need to assume timing. Your UI can show “pending” until completion is confirmed.

What collection methods are available?

Gravv supports multiple collection methods, including:

Local bank transfers
Card collections (where supported)
Mobile money collections (where supported)

Availability depends on the payer’s country and the currency being collected.

Can we restrict which collection methods are available to certain users?

Yes. Collection methods can be enabled or disabled based on your product logic, customer type, or region

Do collections support multiple destination accounts?

Each collection is routed to a single internal account. If you need to split funds, this is typically handled after settlement through internal transfers.

Liquidity

What is FX & liquidity in Gravv?

​​It’s currency exchange and settlement liquidity used to support collections, transfers, and treasury flows. It is intended for operational money movement, not trading.

How do we know which pairs are supported?

Supported currency pairs and corridors are listed in documentation and can be confirmed during onboarding based on your use case.

Is liquidity guaranteed for every currency pair?

Liquidity availability depends on the corridor, currency pair, and use case. Supported routes and behaviors are defined during onboarding and documented for clarity.